What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn/unwashed apparel and unused accessories can be returned for either a refund, or we can issue store credit in the form of an e-gift card for the amount of your order within 15 days of delivery. Currently we do not accept exchanges, because the majority of our items are limited in availability. So we kindly ask for you to return your item(s) and re-order if you need a different product or size. We do not offer return labels and you are responsible for returning the item(s) to the address provided below. Please acquire a tracking number from the shipping provider for your personal records and include a copy of the packing slip that was sent with your original purchase. If the product you send back is found to be worn/washed we reserve the right to deny a return/refund and will refuse the package and have it sent back to you. If a product is found to be defective within the first 15 days of receiving it, we will replace it with the same product, or a comparable item which will be shipped to you at no additional charge. A photo of the defective item/area may be requested from us. If you have any further questions please contact us.
Returns should be mailed to:
Profield Reserve
2309 Cherokee Street
Saint Louis, MO 63118
United States
If your order hasn't shipped yet, we will issue a refund the same day you request one. If you request a refund after your order has already been shipped and it's still in transit, we will not issue a refund until we receive our product back. If you are sending product back to us, please allow up to 24 hours for us to issue a refund after we receive it. After we issue a refund, a confirmation email with the refund details will be sent to the email account you provided with your order. Please allow 4-7 business days for your bank or credit card provider to process the refund.
I'm being issued store credit, how do I apply it towards an online purchase?
All of our e-gift cards are delivered by email to the original purchaser (you will NOT get an actual gift card in the mail) and the email will contain instructions on how to apply them towards an online purchase. If you are not the original purchaser, please acquire that email by having the original purchaser forward you the email we send them. This is for security reasons and this is the only way we will issue an e-gift card. Our e-gift cards have no additional processing fees and no expiration date.